Change is coming to
As a leader in behavioral health, you see the forces that are coming to redefine our system.
Integration with physical health, while arguably a move toward better care, is also being driven by incentives to reduce the cost of care for high risk individuals with complex medical, mental health and/or substance use issues.
Health care is interested in our part of the system, in some cases for the first time.
Here's the thing.
The community behavioral health system has some unique strengths. When it comes to wraparound services, care coordination, community partnership, working with people within their environments, and cultivating informal support networks, we are light years ahead of the rest of health care.
But we have struggled to demonstrate how those strengths translate into value for the health care system, and for our communities as a whole.
We're stuck in the dark ages when it comes to understanding our data and using it to illustrate what we do well. And so we've allowed others to define the metrics that measure our value, and, for the most part, they're missing the point.
Trying to meet meaningless metrics with data we barely understand is not moving us closer to a sustainable system.
We need to change the conversation about value. To do that, we need to really understand our data and the stories it can tell.
Where are we doing well? Where do we need to improve? Who are we reaching? Who is falling through the cracks?
And, most importantly, how do our services impact individuals, families, and communities?
The answers to these questions might be hard to find, and maybe even a little uncomfortable to study, but the people using our services are depending on us to figure this out.
So, let's work together to bring meaningful, positive transformation to our system.
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